All items on sale on our site are sold by professional sellers. We only accept the best items on our platform.
Expedition of the order lies usually between 1 and 3 working days. The actual delivery of the product will however ultimately depend on your delivery address: -between 2 and 5 working days in France after expedition of the order and, -between 4 and 9 working days in Europe (excluding France) after expedition of the order Here are some examples of delivery times by country: Germany 3 to 5 working days / Belgium 3 to 4 working days / Spain 3 to 7 working days / Italy 3 to 5 working days / UK 4 to 5 working days / Switzerland 3 to 4 working days Once the order has been dispatched, within 48 hours, you will receive a confirmation email with the tracking number to follow the delivery of the item."
We use Colissimo and Mondial Relay for all deliveries in France and Europe.
The cost of delivery may vary depending on the weight of the package, its destination and the delivery method chosen.
The exact cost of shipping will be communicated to you at the time of payment.
- Delivery in France
Delivery in FRANCE at relay point are FREE for all orders over 250€.
Furthermore, note that deliveries at home will costs (via Colissimo) 6,90€ with signature and 7,90€ whilst at a relay point 5,50€ with Colissimo and 4,90€ with Mondial Relay
- Delivery in Europe (excludingFrance)
Delivery via Colissimo or Mondial Relay (home or at a relay point) will range between 5€ and 17€ depending on the country
- Delivery in USA
Delivery via Colissimo (home with signature)
If you have a special request, please contact us at serviceclient@circularclothingparis.com. Depending on your country's customs formalities, customs clearance fees may be charged by your carrier at the time of delivery of your package. To find out more, please contact the customs authorities in your country.
Yes, it is possible to pick up your order in a store if the seller has a store, it is even recommended for the planet!
You just have to select "Pick up the product in store" when you choose the delivery method from the product page and your cart.
The order is usually ready within 2 to 4 days. You will receive an email when the order is ready to be picked up.
Don't forget to bring your confirmation email when you pick up your order.
Yes! Just email us before the return date at retour@circularclothingparis.com and mention:
- last name, first name, order number
- the reason for the return
A prepaid label will be sent to you by email.
Put the product(s) back in the original packaging, fill in the return form, stick the return label on the original packaging, and drop it off following the instructions on the form.
The European countries concerned by the return service by prepaid label (Colissimo or Mondial Relay depending on the delivery method chosen when you ordered) are: Metropolitan France (incl. Corsica), Belgium, Luxembourg, Netherlands, Spain, Portugal, Switzerland, Germany, Italy, Austria, Ireland, Estonia, Lithuania, Poland, United Kingdom, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Finland, Greece, Malta, Romania, DOM TOM (only Guadeloupe, Saint Martin Saint Barthelemy, Martinique, Reunion Island, Guyana, Mayotte, Saint Pierre et Miquelon)
The European countries not concerned by the return service by prepaid label are : Denmark, Latvia, Sweden, Bulgaria, Cyprus, Iceland, Norway, DOM TOM (only New Caledonia, French Polynesia, Wallis & Futuna Islands, French Southern and Antarctic Territories). For this list of countries, the management and the expenses of return are the exclusive responsibility of the Buyer and vary according to the country. The return is made at the risk of the Buyer via the carrier of his choice. It is advisable to write to us at retour@circularclothingparis.com to know the procedure and to obtain the return form to be filled and inserted in the parcel.
Once the item(s) have been received at Circular Clothing Paris, after verification, the refund of the total price of the item(s) will be made through the same payment method as the one used for the initial purchase, minus the shipping and return costs, within a maximum of 14 days following the reception of the package.
You will then receive an email notification of the refund, indicating that it has been validated with our payment intermediary Stripe or PayPal (depending on the payment method chosen when you placed your order).
The transfer will be effective on your bank account a few days after receiving this email.
The return costs are identical to the shipping costs paid for the delivery of the order. The carrier will be identical to the delivery method chosen when you placed your order (Colissimo or Mondial Relay).
The return shipping costs will be deducted from the total amount of the refunded order.
However, they may fluctuate for orders delivered to European countries not covered by the prepaid label.
